For immediate release

Toronto, Ontario, September 2, 2015 – The Canadian Bankers Association (CBA) today warned the public that fraudsters have been sending emails, purporting to be from the CBA, asking them to fill out an online survey about their banking relationships. Please be advised that this email does not come from the Canadian Bankers Association; it is a phishing email from fraudsters. The CBA does not send out unsolicited emails and recommends that individuals who have received the email delete it immediately and refrain from clicking on the hyperlink.

Email fraud, or “phishing”, is an attempt by criminals to get you to volunteer your personal information or to install malware on your computer. Phishing emails usually have spelling and grammatical errors, as well as generic greetings like “Good day” or “Dear valued customer”. Fraudulent emails also often ask you to provide personal information and usually always have a sense of urgency, or warning if you don’t follow through. If you get a fraudulent email, make sure to report it and delete it straight away.

The banking industry in Canada works hard to protect its customers from fraud and educate the public about current scams and how they can avoid being victimized. For more information and consumer tips on phishing, visit the CBA website at: http://www.cba.ca/en/consumer-information/42-safeguarding-your-money/91-email-fraud-phishing

About the Canadian Bankers Association

The Canadian Bankers Association works on behalf of 60 domestic banks, foreign bank subsidiaries and foreign bank branches operating in Canada and their 280,000 employees. The CBA advocates for effective public policies that contribute to a sound, successful banking system that benefits Canadians and Canada’s economy. The Association also promotes financial literacy to help Canadians make informed financial decisions and works with banks and law enforcement to help protect customers against financial crime and promote fraud awareness. www.cba.ca

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For more information:
Kate Payne
Canadian Bankers Association
T: (416) 362-6093 ext. 219
C: (416) 587-7733
kpayne@cba.ca