Banks constantly update their security systems and protocols to stay ahead of potential threats. As part of normal business, banks continuously monitor and maintain their networks to ensure that online threats do not harm their computer systems or disrupt service to customers.

Banks have extensive security measures and procedures in place, including teams of security experts, to monitor transactions, protect customers, prevent and detect fraud, and to maintain security at bank branches, ABMs and online.

Canadian banks are leaders in cyber security and continue to invest heavily in cyber security infrastructure to protect the financial system and the personal information of their customers from cyber threats.

Safeguarding customer data is a fundamental priority for banks in Canada. In the extremely rare instances where breaches occur, banks fully engage and cooperate with authorities to make certain Canadians’ data and privacy remain secure.

What banking customers can do to protect themselves

The best way to protect yourself against a cyber attack on your computer is to prevent an initial download of malware onto your computer. Here is how you can protect yourself against malware:

  • DO NOT click on links or open attachments from an unknown or suspicious sender or that you are not expecting.
  • Install reputable, up-to-date anti-virus and anti-malware protection software and install patches whenever recommended by your anti-virus supplier.
  • Ensure your computer software is up-to-date.
  • Backup your files frequently to an external source - such as an external drive or cloud-based storage - that is not linked to your computer. If they are linked, your backed-up data could also be at risk.

Learn more about how to protect yourself online including four simple steps you can take.