In the course of its work, the CBA may collect personal information such as the name and address of an individual when he or she orders a booklet. The CBA operates on the basis of a Privacy Policy and related procedures that guide its handling of the personal information it collects. This Policy and related procedures comply with the federal Personal Information Protection and Electronic Documents Act.

Use of this Website

The use of this website is subject to the following provisions. If you do not agree with these provisions, please discontinue the use of this website.

Information on this Website

Information which includes all facts, data and other information, collectively the "Information" in the pages on this Canadian Bankers Association (CBA) website is of a general nature, is intended only for informational purposes, is subject to change without notice and is not intended to be relied on by visitors as advice on any particular matter.

Accuracy of the Information on this Website

The Information is believed to be accurate, complete and current when posted, but the CBA cannot guarantee that it will remain accurate or complete or that it will be current at all times.

The CBA is not responsible for direct, indirect, special or consequential damages, regardless of the cause, arising out the use of this website.

Accuracy of Information on Linked Websites

The CBA website contains links to other sites that may be of interest to our visitors. The CBA has no control over the accuracy, completeness or relevance of the information on these sites and does not endorse the sites or their products or services.

Copying Information from this Website

The information on the CBA website may be used or copied provided that it is used or copied accurately, not taken out of context, and that the source of the information is clearly identified. The information may be used for commercial purposes only by a Member of the CBA. The CBA is not responsible for the way in which the information may be used or copied.

Where applicable, information on this website is protected by the CBA's copyright interests. The CBA reserves the right to change, delete or add information at any time.

CBA Privacy Policy

The following provisions explain how the CBA handles personal information.


The CBA is accountable for all personal information in its control. The CBA's Acting Privacy Officer is Sandy Stephens, Assistant General Counsel, who is designated to be responsible for the handling of personal information within the CBA. The Acting Privacy Officer can be reached by:

E-mail at
Telephone (416) 362-6093 Ext. 291
Fax (416) 362-7705
Mail P.O. Box 348, Commerce Court Postal Station, Toronto, Ontario, M5L 1G2

Any questions about the CBA's handling of personal information should be directed to the Privacy Officer. Please see below for more information about how questions about the CBA's handling of personal information should be dealt with.

How the CBA Uses Personal Information
Identifying the Purpose of Personal Information. Before personal information is collected, the purpose for which it is to be used must be identified to the individual. The CBA will not use personal information for any other purpose.

Consent. The CBA does not collect personal information without an individual's consent, as provided by the federal Personal Information Protection and Electronics Documents Act (the "Act"). The CBA makes every reasonable effort to make sure that an individual understands how her or his personal information will be used.

An individual can withdraw a consent that has been given for the use of personal information. The CBA will explain what the consequences are of withdrawing consent. For example, withdrawing consent to use an individual's name and address may mean that the CBA cannot send the booklet requested by the individual.

Limits for Collecting, Using, Disclosing and Keeping Personal Information. The CBA limits the amount and type of information collected to only the personal information that is required to accomplish the identified purpose. For example, if personal information is given to enable the CBA to send a booklet and if the individual does not want the CBA to keep personal information for the purpose of sending additional information, the personal information will only be used for sending the booklet and will then be deleted or destroyed. The CBA does not use personal information for any other purpose without explaining to the individual the new use and obtaining a consent as provided under the Act.

The CBA does not sell, share or trade any personal information with others.

The CBA does not disclose individual personal information to others, except if required in the course of fulfilling the purpose for which it was collected. For example, if an individual has ordered a booklet, it may be necessary to provide a fulfilment supplier or the post office with delivery information relating to the individual requesting the booklet in order to process the request. Or, if an individual has given the CBA personal information in respect of raising a question about a Member of the CBA, it may be necessary, with the consent of the individual, to provide such information to the Member in order to consider the question raised.

Keeping Personal Information Accurate. The CBA keeps personal information as accurate, complete, current and relevant as necessary for the identified purposes.

An individual may challenge the accuracy and completeness of the personal information handled by the CBA and have such information amended. For this purpose, please contact the CBA Privacy Officer.

Safeguarding Personal Information. The CBA ensures that personal information is stored in electronic and physical files that are secure. Security measures include secure locks on filing cabinets and restricted access to computers.

"Cookies" are not attached to the CBA website. A "cookie" is a piece of data that is stored on the hard drive of a computer that contains information about individuals. Other websites may contain "cookies" that accumulate information about individuals, such as the websites that an individual has visited.

Making Information Available about Privacy Policy and Procedures. The CBA is open about its Privacy Policy and related procedures for handling personal information. The CBA provides access to easy-to-understand information about the Privacy Policy and related procedures to individuals on the CBA website and in written form. Any questions about the handling of personal information by the CBA can be raised with the CBA's Privacy Officer.

Access to Personal Information. At the written request of an individual, the CBA will tell him or her what personal information the CBA has about the individual, what it is being used for and to whom it has been disclosed. In circumstances provided by the Act, the CBA may not be able to give an individual access to the personal information about her or him held by the CBA, in which case the CBA will explain the reason for this lack of access and, as provided by the Act, and the CBA will report its inability to provide access to the Privacy Commissioner of Canada.

Questions. Any questions about the CBA's handling of personal information should be directed to the CBA's Privacy Officer. Please see above for the ways to contact the CBA's Privacy Officer. If not satisfied with the way the CBA has responded to a question, the Privacy Commissioner of Canada may be contacted by:

Telephone (613) 995-8210; toll-free 1-800-282-1376
Fax (613) 947-6850
Mail 112 Kent Street, Ottawa, Ontario K1A 1H3.

Scope of the CBA Privacy Policy

This Policy deals only with personal information handled by the CBA. Also, the CBA is not responsible for the privacy policies or practices of other websites.

Notice of Change to the CBA Privacy Policy

The CBA reserves the right to change this Policy and will give notice of these changes on the CBA website.