For immediate release

Québec City QC, August 18, 2015 – Sheer diligence combined with creative investigative technique earn three police officers the Canadian Banks’ Law Enforcement Award (CBLEA). Through the officers’ tireless efforts, members of two separate organized crime groups, from Montreal and Vancouver, have been arrested for identity theft, fraud and a series of other charges.

Special Agent John Liau of the United States Secret Service, Corporal Suzanne Krumbhols of the Royal Canadian Mounted Police (RCMP) and Detective Sergeant Johanne Grenier of the Montreal Police Service will be presented with this prestigious award during this evening’s awards ceremony at the 110th annual conference of the Canadian Association of Chiefs of Police in Québec City.

“Canadian financial institutions take the protection and security of their employees and customers very seriously,” said William J. Crate, Director of Security and Intelligence, Canadian Bankers Association. “In order to prevent, detect and respond to financial crime, banks in Canada depend on their longstanding relationship with law enforcement agencies and police officers across the country. We are proud to celebrate and commend the achievements of the three police officers receiving this significant award.”

Special Agent John Liau – United States Secret Service and Corporal Suzanne Krumbhols – RCMP

U.S Secret Service Special Agent John Liau and Corporal Suzanne Krumbhols of the RCMP collaborated in a cross-border investigation spanning from Vancouver to Washington State. The fraudsters targeted locations in Canada, primarily popular coffee shops, where criminals would skim debit card information to create counterfeit bank cards for cross-border use in Washington State. The case was triggered by suspicious cash withdrawals at American ABMs with Canadian debit card numbers.

Through superior coordination and real time communication, Special Agent Liau and Corporal Krumbhols were able to identify the criminal mastermind of this complex fraud ring. Thanks to the innovative thinking and advanced investigative skills of these officers, the leader and his six co-conspirators were brought to justice.

Detective Sergeant Johanne Grenier – Montreal Police

Detective Sergeant Johanne Grenier was the lead investigator on “Project Fausseté.” This case focused on an organized crime group that was masquerading online as a trusted Canadian bank to steal victims’ financial information. Email fraud, also known as “phishing”, occurs when criminals attempt to steal victims’ personal information. Pretending to be from a legitimate company or bank, criminals will send numerous emails to victims requesting them to “verify” their personal information.

Not shying away from this complex task, Detective Sergeant Grenier established her leadership in helping uncover and arrest the phishing ring leader and his five accomplices. Detective Sergeant Johanne Grenier is applauded for her creative skill in monitoring and identifying the numerous phishing culprits in this investigation.

About the Canadian Banks’ Law Enforcement Award Since its creation in 1972, 233 officers from across Canada have been honoured with the Canadian Banks’ Law Enforcement Award for their outstanding bravery, dedication and other noteworthy achievements in combating crimes against Canada’s banks. For additional information about the CBLEA, please visit

About the Canadian Bankers Association

The Canadian Bankers Association works on behalf of 60 domestic banks, foreign bank subsidiaries and foreign bank branches operating in Canada and their 280,000 employees. The CBA advocates for effective public policies that contribute to a sound, successful banking system that benefits Canadians and Canada’s economy. The Association also promotes financial literacy to help Canadians make informed financial decisions and works with banks and law enforcement to help protect customers against financial crime and promote fraud awareness.


Uniquely Human: The future of Banking

Five guiding principles will drive the creation of the banking sector’s future workforce, ensuring banks have the right mix of human and digital capital to navigate the modern economy.

More Videos

Access to low interest credit could provide much needed COVID-19 financial support: CBA

How Canadians Bank

Demands for gift cards in payment of a debt or bill? Don’t get scammed