Article
New technologies are making it easier for Canadians to manage their money, whether it’s spending, saving, or paying bills. From mobile apps to online tools, people now expect to bank anytime, anywhere, and get advice that fits their financial goals.
This digital shift is happening quickly, but it’s built on something that hasn’t changed: trust. Canadians continue to rely on their banks for secure, reliable service, and banks are responding with new tools, smart support, and secure access to Government of Canada online services.
Anytime and anywhere – the rise of digital banking
Online banking is the most popular method of conducting banking transactions. In fact, a majority of Canadians (87 per cent) report using online banking and more than three-quarters (77 per cent) now do most of their banking digitally, using online and mobile banking. See more in How Canadians bank.
Banks understand that Canadians are increasingly shifting to online and mobile banking and banks have many digital resources available to help customers. Find more information about digital banking tools, guides and tutorials available from banks at: cba.ca/article/financialwellness
Bank branches still matter
Despite the growth and adoption of digital banking options, branches remain a vital part of banking in Canada providing in-depth personal financial management services. Many bank branches offer extended hours and are open on Saturdays and Sundays.
Smarter Automated Banking Machines (ABMs) make everyday banking easier
ABMs remain a reliable option for cash withdrawals, making deposits and paying bills. And some ABMs will count your bills for you, print off receipts with images, print mini-statements, provide a payment history, offer envelope-free deposit and if you use your own banks machines, you can avoid convenience fees charged by other financial institutions and white label ABMs.
Access your federal government benefits easily with your bank login
Banks in Canada provide safe and reliable access to digital services, not only for your day‑to‑day banking, but also for important government services. Through a partnership with the federal government, you can use your online banking credentials to sign in and access Government of Canada online services such as:
- My Account for individuals
- My Business Account
- MyCRA mobile app
- My Benefits CRA mobile app account through the Canada Revenue Agency.
- The National Student Loans Service Centre
Filing your taxes isn’t just about reporting income, it’s how the government determines your eligibility for valuable benefits and credits. When you file your return, you may qualify for financial supports such as the Canada Child Benefit and the GST/HST credit even if you have little or no income.
Banks and artificial intelligence
More and more, banks are using AI and analytics to assess their customers’ needs and offer them personalized financial advice. These tools help banks better understand their customers’ needs and offer advice that’s tailored to their personal goals and spending habits. Learn more about innovation in banking and what your bank might be able to offer here: cba.ca/article/technology-innovation-banking.
Accessibility in action
Canada’s banks are leaders in providing accessible environments for their employees and customers and are committed to meeting the needs of people with disabilities by preventing and removing barriers to accessing banking services.
Most banks have dedicated accessibility groups within their human resources and information technology functions with a mandate to offer barrier-free facilities and services in their branches, offices, bank machines, online and through mobile channels.
Banks recognize that although significant progress has been made in making Canada more inclusive, people with disabilities still encounter barriers. Banks are committed to continually working to improve the inclusive design of their branches, products and services. You can learn more about accessible banking on the CBA’s website.
Questions?
If you have general questions about banking in Canada, call the Canadian Bankers Association’s Banking Information Line at 1‑800‑263‑0231 or send an email to inform@cba.ca.
More Information
Tools to help customers with digital banking can be found at cba.ca/article/financialwellness
Examples of technology and innovation in banking can be found on the CBA website at cba.ca/article/technology-innovation-banking
Links to banks’ accessibility commitments can be found at cba.ca/article/banks-and-accessibility